Privacy Policy
1. General
1.1
This policy about processing of personal information (“personal data policy”) describes how Prime Study Guides ApS (“PSG”, “us”, “our”, “we”) collects and processes information about you.
1.2
The personal data policy applies to the personal information that you share with us or that we collect via our service, primestudyguides.com (“the Website”), and our Apps.
1.3
PSG is the responsible data manager of your personal information. All communications with PSG can be initiated using the contact information stated in paragraph 7.
2. Which personal data do we collect, to which purpose, and the legal basis for processing the data
2.1
When you use our service, we automatically collect information about you and your use of the service, eg. which kind of browser you use, which search terms you use on the service, your IP address including the location of your network, and information about your computer.
2.1.1
The purpose is to optimise the user experience and the functionality of the Website. This handling of information is necessary for us to maintain our interest in improving the Website and showing you relevant offers.
2.1.2
The legal basis is the EU General Data Protection Regulation article 6, subsection 1, letter f.
2.2
When you buy a subscription or communicate with us on the Website, we collect the information you indicate yourself, eg. name, email address, payment method, information about the kind of subscription you purchase, which materials you read, and information about the IP address from which the order is placed.
2.2.1
The purpose is for us to deliver the subscription you have ordered and otherwise fulfil our agreement with you including administrating your rights to complain. We can also process information regarding your purchases to meet legal requirements including requirements regarding bookkeeping and accounting. On purchase, the IP address is collected for this purpose and to maintain our interest in preventing fraud.
2.2.2
The legal basis is the EU General Data Protection Regulation article 6, subsection 1, letters b, c, and f.
2.3
When you subscribe to our newsletter, we collect information about your name and your email address.
2.3.1
The purpose is to maintain our interest in being able to deliver newsletters to you.
2.3.2
The legal basis is the EU General Data Protection Regulation article 6, subsection 1, letter f.
2.4
When you sign up to Primestudyguides.com, you are asked to state your name and email address. In addition, we collect information about your use of our materials during your subscription. We compare this information with other pieces of information we possess about you including which kind of subscription you have purchased.
2.4.1
The purpose is to be able to administrate your subscription and deliver the services and the benefits that are connected with the subscription of Primestudyguides.com and to maintain our interest in being able to send newsletters and perform targeted marketing.
2.4.2
The legal base is the EU General Data Protection Regulation article 6, subsection 1, letters b and f. When you sign up, you will be asked to give separate consent to electronic marketing.
3. Receivers of personal information
3.1
Information can be handed over to external data processors who handle the information on our behalf. Among other things, we use external cooperating partners for technical operation, bookkeeping, improvement of the Website, and sending newsletters.
3.2
Four of these data processors, Google Analytics by Google LLC., Cloudflare Inc., Sendgrid Inc., and Zendesk Inc. are established in the USA. The required guarantees for transfer of information to the USA are secured through the data controller's compliance with the EU Commission's Standard Contractual Clauses (SCC).
4. Your rights
4.1
For the purpose of creating openness about the handling of your information, we, as responsible data manager, are required to inform you about your rights.
4.2
Right of access
4.2.1
You have the right at any time to request disclosure about which information we have registered about you, which purpose the registration serves, which categories of personal information we have registered about you, who might receive the information, and where the information comes from, among other things.
4.2.2
You have the right to get a copy of the personal information about you that we process. If you wish to receive a copy of your personal information, you are to send a written request to support@primestudyguides.com. You may be asked to document your identity.
4.3
Right to correction.
4.3.1
You have the right to have incorrect personal information about yourself corrected by us. If you become aware of mistakes in the information we have registered about you, we encourage you to submit a written communication by contacting our customer service so the information can be corrected.
4.3.2
If you have accidentally typed in incorrect information in connection with your sign up to primestudyguides.com, you can correct it yourself by logging into your user account
4.4
Right to erasure
4.4.1
In certain scenarios, you have the right to have all or some of your personal information deleted by us, eg. if you revoke your consent, and we do not have another legal base for continuing processing the data. To the extent that continued processing of your information is necessary, eg. for us to fulfil our legal obligations or for legal claims to be determined, contended, or defended, we are not obligated to delete your personal information.
4.5
Right to limit processing to storage
4.5.1
In certain cases, you have the right to have the processing of your personal information limited to only consist of storage, eg. if you believe the information we process about you is incorrect.
4.6
Right to data portability
4.6.1
In certain cases, you have the right to have personal information which you have disclosed to us yourself delivered in a structured, commonly used, and machine readable format, and the right to transfer this to another responsible data handler.
4.7
Right to objection.
4.7.1
You have the right at any time to object to our processing of your personal information with regards to direct marketing including the profiling done to target our direct marketing.
4.7.2
Furthermore, you have the right at any time for reasons regarding your personal situation to object to the processing of your personal information that we do on the basis of our lawful interests, cf. paragraph 2.1 and 2.3.
4.8
Right to revoke consent.
4.8.1
You have the right at any time to revoke any consent given to us for any processing of personal information including the profiling done of you as a member of Primestudyguides.com. If you wish to revoke your consent, you are to contact us via support@primestudyguides.com.
4.9
Right to complain.
4.9.1
You have the right at any time to file a complaint directly to Datatilsynet, Borgergade 28,5, 1300 København K regarding our processing of your personal information. Complaints can be filed via dt@datatilsynet.dk or by phone +45 33 19 32 00.
5. Deletion of personal information
5.1
Information collected about your usage of the service (as detailed in 2.1) is not retained beyond the legal time limit. We will delete the data if you ask us to and it is no longer necessary for the original processing purpose, or if you withdraw your consent for further processing.
5.2
Information collected in connection with your subscription to our newsletter is deleted when you revoke your consent to the newsletter, unless we have another base for processing the information.
5.3
Information collected in connection with purchases you have completed on the Website, cf. paragraph 2.2., will generally be deleted 3 years after the end of the calendar year in which you completed the purchase. However, information can be kept longer if we have a legitimate need for longer storage, eg. if it is necessary to determine, contend, or defend legal claims, or if storage is necessary for us to meet legal requirements.
Accounting material are kept for 5 years until the end of the fiscal year in order to meet the requirements of the Accounting Act.
5.4
Information that we have collected in connection with your subscription to our service, cf. paragraph 2.4., will be deleted automatically: a) if you have not accessed your user account for 3 years, b) if you deactivate (suspend) your subscription and do not reactive within the next 3 years, or c) if you unsubscribe from our service.
6. Security
6.1
We have completed appropriate technical and administrative security measures to prevent personal information from being accidentally or illegally destroyed, lost, changed, or impaired, and to prevent prevent it from unauthorised access or abuse.
6.2
Only those employees who need your personal information to carry out their work have access to it.
7. Contact information
7.1
PSG is the responsible data manager for the personal information collected through the Website.
7.2
If you have questions or remarks regarding this personal data policy or if you wish to make use of one or more of your rights as described in paragraph 4, you can contact:
Prime Study Guides ApS
c/o Better Students ApS
Søren Frichs Vej 42P
8230 Åbyhøj
Denmark
E-mail: support@primestudyguides.com
8. Changes to the personal data policy
8.1
If we make changes in the personal data policy, you will be informed about this when you next visit the Website.
Last updated June 8, 2021